We do see this issue reported from time to time, especially if people try to unwind the dirty fleece rather than removing the roll in one piece.
In normal use, there is no tension or load on the motor cable. However if the cable is pulled too hard or the motor and fleece is suspended from the cable, then in some circumstances it can cause the sleeve of the cable to pull loose. This is also the case when people spin and unwind off the dirty fleece.
Anyone with some basic ability and a soldering iron can repair the cable by following the instructions below.