Question:

We supply a range of spare parts for all of our equipment through our network of retailers. As our equipment tends to extremely reliable we do not expect our retailers to carry a full range of spare parts however any retiler can order them in specially if required.

For those in a rush or who require unusual spares you can obtain them direct but you must pay by PayPal until the e commerce site is set up. How do I do that?

Answer:

FOR UK CUSTOMERS ONLY 

1 - Send an email to spares@theaquariumsolution.com with a description of the parts that you require.

2 - You will get an email back informing you if such parts are availiable and the cost.

3 - Log in to your own PayPal account at www.paypal.co.uk with your user account and password.

4 - Go to the SEND MONEY tab at the top of the page.

5 - In the TO box put our account which is spares@theaquariumsolution.com

6 - In the AMOUNT box put the amount that is given on the email.

7 - Tick Goods

8 - On the next page check your delivery address

9 - In the message box ALWAYS send me a description of what you have ordered as given on the email as I get many requests and we do not want to make a mistake.

10 - Press the SEND MONEY box

That is it!!!

IMPORTANT NOTE: THE PAYPAL ACCOUNT ADDRESS MUST BE SPELLED PROPERLY OR WE WILL NOT RECIEVE THE MONEY TRANSFER. BE ESPECIALLY CAREFUL TO NOTE IT IS "SOLUTION" SINGULAR AND NOT "SOLUTIONS" PLURAL AT THE END.